FotoPal Sports support

Orders, prints and delivery

Your studio (the photographer) is your first contact for orders, prices, delivery, refunds and reprints. Reply to any email they've sent you, or see the contact details on the Help page of your gallery.

Contact FotoPal Sports support

Email support@fotopal.ai for problems with the app or website, signing in, or privacy questions. Tell us your club and your photographer's name. Please don't email photos of your child or their date of birth.

We aim to reply within one business day.

Report a problem with a photo

Open the photo in the app and tap "Report a problem with this photo". Choose a reason (wrong child, someone else in the photo, inappropriate content, or something else) and add a note if you like. The studio is alerted and aims to respond within 24 hours.

Delete your account

In the app: Settings → Delete my account. On the web: https://photos.fotopalsports.com/account/delete. Studio staff: More → Delete my login in the Studio app (the last owner of a studio must hand over ownership first).

Orders are kept for tax with your personal details removed. Your players' details held by the studio are deleted through a request to the studio, within 30 days.

Privacy and terms

Our privacy policy and terms of use are drafts pending legal review.